By placing a reservation with Torrey Pines Town Car, you acknowledge and expressly agree to the following policies, terms, and conditions. All references made as “we” under these Terms and Conditions shall be referring to Torrey Pines Town Car.
All rates are subject to change at our discretion. The current updated list of rates posted on our website would apply to you while booking the reservation.
A 20% service charge will be added to the final rate. The service charge includes a 15% chauffeur gratuity for your convenience and a 5% administrative fee.
AIRPORT TRANSFER WAIT TIME
We monitor all inbound flights whenever possible, and hence, there is no wait time charge for transfers from the airport.
NON-AIRPORT TRANSFER WAIT TIME
We offer our clients a 10-minute “grace period” for all pickups not from the airport. Once the “grace period” has elapsed, wait-time will be charged $10.00 per 10-minute increment for the first 20 minutes of “wait-time.” Any “wait-time” that exceeds the 20 minutes will be charged by our prevailing hourly rate based on the vehicle reserved. Our hourly rates for Sedans and SUVs range from $115 -$130 per hour during non-peak times.
All stops must be pre-arranged and approved in advance before pick-up occurs. There is a $20.00 fee per en-route stop and a wait time at the en-route termination that exceeds 10 minutes. Additional fees apply for non-en-route stops.
AFTER HOURS PICK-UPS
Late-night pick-ups (airport excluded) between the hours of 11:45 PM – 3:45 AM are subject to a $15.00 surcharge.
CONFIRMATIONS AND MODIFICATIONS TO RESERVATION (s)
Our computer system generates a confirmation email message. The booking contact(s) and or the traveler’s responsibility is to review the confirmation information for accuracy.
Suppose there are any changes to your reservation (excluding cancellations). In that case, you must inform us at least 4 hours before the scheduled pick-up time, so we can confirm the change and send you a modified email confirmation via email. If a reservation change cannot be accommodated, the reservation will be canceled and is subject to a full charge.
We have a separate cancellation policy for specific vehicles. The listed below apply ONLY to the following vehicle types.
CANCELLATION AND “NO SHOW” for Sedans and SUVs
A 72-hour email cancellation notice is required before the scheduled pickup time. Failure to cancel in time will result in charge of the total charter. A cancellation confirmation will be sent to you from us via email to confirm your reservation has been canceled.
If you cannot locate your chauffeur, call (619) 715-6767 immediately to avoid a “No Show” charge. Failure to meet the chauffeur at the designated meeting area will incur a “No Show” charge. A “No Show” charge is the total amount of the reservation as shown on your confirmation email.
Cancellation Policy for Sprinter, Mini Buses, and Coach Buses.
A 15-day email cancellation notice before the scheduled pick-up time is required. Failure to cancel in time will result in charge of the total charter. A cancellation confirmation will be sent to you to confirm your reservation has been withdrawn from us via ema.
Cancellation Policy for reservations out of San Diego County.
A 15-day email cancellation notice before the scheduled pick-up time is required. Failure to cancel in time will result in charge of the total charter. A cancellation confirmation will be sent to your email to confirm your reservation has been withdrawn.
Cancellation Policy for by the hour transportation, also known as "Hourly reservation."
A 15-day email cancellation notice before the scheduled pick-up time is required. Failure to cancel in time will result in charge of the total charter. A cancellation confirmation will be sent to your email to confirm your reservation has been canceled.
CONDUCT OF PASSENGERS
We reserve the right to refuse to transport persons under the influence of liquor, drugs, or who are or are likely to become objectionable to other persons. In case of misconduct by the client or party of the client, our chauffeur has the right to terminate the charter without any refunds. Smoking is not permitted in any of the vehicles. Drug use is prohibited by law. It is illegal to stand through the sunroof of any car. Any fines incurred due to the client's actions or the client’s party members will be charged to the client’s credit card on file once we receive the fine.
The client shall hold us harmless and indemnify us from any personal or material damage, loss, injury, etc., arising from the conduct of their party. The client is responsible without exceptions for any repairs/cleaning (plus all downtime) resulting from acts of the client or client’s party, including but not limited to burns, vomit/sickness, drink spillage, upholstery tears, etc. For Sedans, SUVs, and Vans, the client will be charged a minimum of $300 for any repairs or cleaning, which would be the sanitation fee. A minimum fee of $250 would be charged for each carpet or seat damaged, torn, burned, etc. For coaches, mini-coaches, stretch limousines, and party buses, $450 would be charged for each carpet or seat damaged, burned, torn, etc. The sanitation fee would be $500. The client shall undertake full financial responsibility for any damages to the vehicle caused by the client or any members of the client’s party during the rental duration. The client also agrees that the passenger capacity of the vehicle provided shall not exceed the seating capacity.
We will not be responsible for delays caused by road or traffic conditions, weather, mechanical failure, unsafe road conditions such as accidents, road closures, or any other conditions beyond our control. In case of a delay caused by a mechanical breakdown of the vehicle, we will make up the lost time at a mutually agreed date and time with the client. We shall not bear any financial liability, and no client shall claim any damages from us for delays caused by reasons beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the client's sole responsibility.
COVID19 Vehicle Policy
Insight of the pandemic Torrey Pines Town Car has implemented the following requirements:
- Sedan transportation: maximum of 2 passengers
- SUV Transportation: maximum of 5 to 6 passengers contingent on vehicle
- Face Mask Required
- Vehicles must be disinfected after each trip
- Vehicles must go through ozone treatment every month to eliminate any growing bacteria or viruses
- Vehicles must be detailed each month as a safety precaution.
- All child seat reservations require an SUV
- Passengers will be required to practice safe distance from the chauffeur. No passenger may ride in the front passenger seat durning the pandemic.
LOST OR DAMAGED ITEMS
We are not responsible for the lost or damaged item(s) left in our vehicles. You can contact our office to report a lost item; we will make every effort to locate the relinquished property. If an item is requested to be returned, we reserve the right to charge the total travel rate or shipping fee for delivering the found item(s).
BUSINESS PARTNER SERVICE POLICY
We use business partners at our discretion to provide transportation services for our clients. Business partners shall follow these Terms and Conditions for providing the service.
All affiliates will represent Torrey Pines Town Car and will not mention their business to Torrey Pines Town Car Clients.
Affiliates will show up 15 minutes early to each reservation
Affiliates will wash their cars before all Torrey Pines Town Car trips
Affiliates will not be late nor miss any Torrey Pines Town Car trips. The following fees may apply.
Late fee: Affiliates that are late to reservations will pay up to a $5,000 fine.
No show: Affiliates that miss a reservation will pay a fine from $10,000-$100,000. The fine will be based on years of business with that client. If the client is on a corporate contract the fee may exceed $100,000
This privacy notice discloses the privacy practices for (www.torreypinestowncar.com). This privacy notice applies solely to
information collected by this website. It will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect against the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to gather the information you voluntarily give us via email or another direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding why you contacted us. We will not share your information with any third party outside of our organization other than necessary to fulfill your request, e.g., ship an order.
Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you if any. Change/correct any information we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to us. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “HTTPS” at the beginning of the web page's address.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.